F.A.Q

When is live customer service available?

A friendly representive is waiting to answer your questions. 

We're here everyday from 9:00-18:00 (GMT+8)

Can I email my questions or concerns?

Sure, Just send a message to bstjerseyofficial@gmail.com and we'll have an answer for you within 12 hours.

For the fastest response, be sure to write down your order number in the message body.

Social Contact: 

Whatsapp: +44 7495 078090

ORDERING INFORMATION

How do I order online?

Ordering online is easy and safe.

 Our website will walk you through placing an order,but here's a preview.

1. Use our search bar or browse by department to find the item you want.
2. Click on the item you want.
3. Read the information on the product page and choose among available size andcustomization options for that item.
4. When you're done, click add to cart.
5. You can adjust quantities from the shopping cart.
6. Check your order carefully, then click the Check Out button.
7. Enter your shipping information. Select a shipping type and click Apply to view your ordertotal and then Continue.
8. Enter your payment information and any coupon or gift certificate codes you want to use andthen Continue.

Your card will not be charged at this step.

9. Check your order carefully, then Submit your order.

 

 

Do I have to order online?

We welcome orders by email. You can send your order list to bstjerseyofficial@gmail.com

How do I change my order?

• You can change or cancel your order at any time before it enters the shipping process.
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• Please contact a customer service online chat or send email to bstjerseyofficial@gmail.com as soon as possible if you would like to change or cancel your order.
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• If you do not receive a response from us by email to confirm the order change, we probably have not made the changes.
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• We cannot change, cancel, or correct your order in any way after it has entered our shipping process.

 

What should I do if my order doesn't arrive?

• Please contact us if your order does not arrive as expected.
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• The item might lost on the shipping way.
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• we will reship new package for free.

 

Do you accept customized teamwear orders?

• We welcome team and corporate orders and are pleased to be able to offer volume discounts.
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• We realize that your uniforms speak volumes about your team, which is why your on-field image is our primary concern.
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• Together with our professional staff of artists, your representative will work with you to create the exact personality and look for your team.
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• Whether you choose from our collection of house logos, or create your own masterpiece, we will work with you to ensure your team looks as good as they can be.

Can I place an order for my retail business?

• We welcome corporate orders and are pleased to be able to offer volume discounts on our jersey price.
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• Please contact us by email at bstjerseyofficial@gmail.com
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• We do not function as a wholesale distributor for any of the items we sell. 

Shipping

When will I receive my order?

• Delivery to most physical addresses occurs within 8 to 20 business days.
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• The following in-house processing procedures will postpone the shipping of your order: customizations, back-order, and special-order.

 

What shipping method do you use?

Our shipping place is China.We can ship to worldwide.Usually we will ship via DHL, FEDEX,USPS, ARAMEX,UPS, EMSDue to some customs issues, some countries we may ship through EUB. The purpose is to avoid being imposed tariffs

May I return an item?

Please contact us before returning an item for an estimate of your return shipping charges.

What should I do if I am missing an item or if I received a defective or incorrect item?

• Please accept our apologies if your order was not processed correctly.
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• Just contact us, and we will do our best to correct your order as efficiently as possible.
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• We can usually reship new jersey for free.

How do I return the products if I don't like them?

Pls contact our cutomer service to get the detail information.

And learn more about the retumn progress here.

What else?

1. You may return your purchase to us up to 30 days from the receipt date

2. Products must be in marketable condition and in the original box and/or packaging.

3. Once we receive your returned parcel, it will be checked by our fulfillment center.Your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 1-7 days

4.Please contact us to avoid any delays in processing your refund.

How to maintenance your jersey?

 

• 1. Many details of jersey shirt & shorts are Hot-Transfer printed,we suggest you should wash by hand. 
• cause machine wash will damaged the printed. 
• if you use a machine to wash,please turn the jerseys inside out.
•  2. Please do not wash the printed or stamped area too hard and avoid exposure the jerseys in the sun for long time. Beside,When you do not wear it please hand up the jesey. 
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•  3. If the printed peel off,Please make the jersey flat,cover the letters & numbers with clean & non-stick plastic paper or stencil, iron it with 150° in 7-8 seconds,If it do not work,please iron again. 

 

Attention: Please do not iron the printed directly.